Support Center
Get help fast — we’ll reply to your email
Send a support request with your details. If it’s order-related, include your Order ID + the email used at checkout to speed things up.
Track an order
Use tracking first for delivery updates.
Learn Hub(Try these guides first — fixes most issues)
Setup guides, Wi-Fi fixes, tuning & firmware
If you’re stuck, these guides usually solve it in minutes. If not, open a ticket below and paste what you tried.
Official guidesSafe stepsBeginner-friendly
Getting Started
Plug in, power on, join Wi-Fi, set your payout address.
Setup
Read guide
Wi-Fi Setup & Troubleshooting
Can’t connect? Fix SSID/password, 2.4GHz, and signal tips.
Wi-Fi
Read guide
Dashboard Basics
Change address, view hashrate, temps, and uptime.
Guide
Read guide
Tuning & Overclocking
Safe profiles, power notes, stability checks.
Advanced
Read guide
Firmware Updates
Update steps + what to do if something fails.
Maintenance
Read guide
Pro tip: If you open a ticket, paste your Wi-Fi network name (SSID), whether it’s 2.4GHz, and what the device shows on screen.
Create a support ticket
Your email *
We reply here
Full name *
So we can address you
Topic *
Tracking, ETA, address changes.
Priority *
High = urgent
Choose High only for payment issues or address mistakes.
Order details (optional but faster)
If this is order-related, add Order ID + checkout email so we can find it instantly.
Recommended
Order ID
Example: NQX-AB12CD
Checkout email
Only if different
Message *
What happened + what you expected
Tip: include your Order ID if you have one.
Photo / video link (optional)
Drive, Dropbox, Imgur, etc.
Setup issue? A quick photo of the screen helps a lot.
Security tip: never share your wallet seed phrase. We will never ask for it.